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We respond within 48 hours during business days, Monday to Friday, excluding Philippine public holidays. For order concerns, please include your order number.
F.A.Q.
Returns & refunds
Returns & refunds
We don’t accept returns or exchanges for change of mind or incorrect size selection when the correct item was supplied. If your item is incorrect, damaged, defective, or incomplete, contact us so we can help. Your rights under applicable law remain unaffected.
What are the delivery times?
What are the delivery times?
Please allow up to 15 business days for dispatch. Courier delivery time is additional and starts after your order is handed over to the courier. Transit time varies by location.
What are your sizing options?
What are your sizing options?
Check the size guide and measurements on the product page before ordering. If you’re unsure, send us the product name, your measurements, and preferred fit—we’ll help you choose.
Do you ship internationally?
Do you ship internationally?
We currently ship within the Philippines only. Any updates about international shipping will be shared through our official channels.
Can I change my order?
Can I change my order?
Email hello@mili-club.com as soon as possible on the same day you order. We’ll check whether changes are still possible before processing or dispatch, but we can’t guarantee them.
Still have questions?
Find more answers about orders, shipping, payments, and caring for your MILI pieces.
Visit our Help Centre