Shipping policy
Last updated: July 28, 2026
Dispatch and delivery are separate
Please allow up to 15 business days for your order to be dispatched. Courier delivery time starts after your order is handed over to the courier and is additional to the dispatch period.
The dispatch period is the time we need to prepare, check, pack, and hand your order over to our delivery partner. It is not an estimate of when your order will arrive.
Total time to receive your order = preparation and dispatch time + courier delivery time.
Business days are Monday to Friday, excluding Philippine public holidays.
Where we ship
MILI currently ships within the Philippines only. International shipping is not currently available.
Shipping fees
Shipping fees depend on your delivery address, order details, and the available delivery service. Applicable fees are displayed at checkout before you complete your purchase.
Ninja Van delivery estimates — after dispatch
The following courier estimates begin after your order has been handed over to Ninja Van. They do not include MILI's preparation and dispatch period of up to 15 business days.
- Metro Manila: 3–5 working days after dispatch.
- Greater Manila Area (Cavite, Laguna, Batangas, Rizal, Bulacan, and Pampanga) and other Luzon areas: 5–7 working days after dispatch.
- Visayas and Mindanao: 7–10 working days after dispatch.
- Palawan: 15 working days after dispatch. Use this specific estimate for Palawan addresses.
These are estimated courier transit times, not guaranteed arrival dates. Courier schedules, holidays, weather, destination accessibility, and other disruptions may affect delivery.
Example: For a Metro Manila order, allow up to 15 business days for MILI to dispatch your order, then an estimated 3–5 working days for Ninja Van delivery. The 3–5 days do not start on the day you place your order.
Tracking your order
Once your order has been dispatched, we will send a shipping confirmation email with your tracking details. Tracking may take some time to update after the courier receives the package.
If tracking has not updated for an extended period, email hello@mili-club.com with your order number and tracking details so we can assist.
Changing your delivery address
Please check your delivery details before completing checkout. If you notice an error, email us as soon as possible on the same day you place your order.
We will try to accommodate changes before processing or dispatch, but changes cannot be guaranteed. Once an order has shipped, we may be unable to change its address.
Additional shipping or redelivery charges may apply where incorrect or incomplete delivery information causes a failed delivery. We will explain any applicable arrangement before proceeding.
Missed deliveries
If you miss a delivery, follow the courier's instructions for another attempt or contact us for assistance. Redelivery arrangements depend on the delivery service.
Marked as delivered but not received
Please check with your household, building reception or security, and any designated delivery area. If you still cannot locate your package, contact us with your order number and tracking details. We will help investigate with the delivery partner.
Damaged, incorrect, or incomplete deliveries
Contact us promptly, preferably within 14 calendar days of receiving your order. Include your order number, a description of the issue, and available photos or videos. Keep the packaging where reasonably possible while we review the issue.
See our Returns & Exchanges Policy for the full process. This reporting request does not limit rights or remedies available under applicable law.
Delivery responsibility
Risk of loss or damage passes upon delivery to you or your authorized recipient, subject to applicable law. Nothing in this policy limits mandatory consumer rights or MILI's obligations under applicable law.
Contact us
MILI Fashion OPC
SEC Registration No.: 2026050251610-47
Email: kitty@mili-club.com
Contact Number: +639267222006
We respond within 48 hours during business days. Business days are Monday to Friday, excluding Philippine public holidays.
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (PHT / GMT+8), excluding Philippine public holidays.