Help Centre

Email hello@mili-club.com as soon as possible on the same day you place your order. We will check whether we can update your details or product selection before processing. Changes and cancellations cannot be guaranteed once processing or dispatch has begun. We do not offer cancellations solely for change of mind, subject to applicable legal rights.

Your confirmation acknowledges that we received your order. Orders remain subject to availability, payment verification, and fulfillment checks. If there is an issue, we will contact you using your checkout details.

Sold-out items cannot be purchased unless they become available again. Our collections are produced in limited quantities, so restocks are not guaranteed.

Orders of ₱10,000 or more receive one complimentary MILI Katsa, subject to availability and any applicable promotional terms. Complimentary sizes and colors depend on available stock.

You can also purchase a MILI Katsa separately: Small — ₱199 · Large — ₱249.

Please allow up to 15 business days for dispatch. Courier delivery time starts after dispatch and is additional. The dispatch period covers preparing, checking, packing, and handing your order over to the courier. It does not include the courier's journey to your address.

Business days are Monday to Friday, excluding Philippine public holidays. Delivery time varies by destination and courier. See our Shipping Policy.

The following courier estimates begin after your order has been handed over to Ninja Van. They do not include MILI's preparation and dispatch period of up to 15 business days.

• Metro Manila: 3–5 working days after dispatch.
• Greater Manila Area (Cavite, Laguna, Batangas, Rizal, Bulacan, and Pampanga) and other Luzon areas: 5–7 working days after dispatch.
• Visayas and Mindanao: 7–10 working days after dispatch.
• Palawan: 15 working days after dispatch. Use this specific estimate for Palawan addresses.

These are estimated courier transit times, not guaranteed arrival dates. Courier schedules, holidays, weather, destination accessibility, and other disruptions may affect delivery.

Example: For a Metro Manila order, allow up to 15 business days for MILI to dispatch your order, then an estimated 3–5 working days for Ninja Van delivery. The 3–5 days do not start on the day you place your order.

We currently ship within the Philippines only. Shipping fees are shown at checkout before you pay.

We will email your tracking details once your order is dispatched. Tracking may take some time to update after courier handover.

If it has not updated for an extended period, email us with your order number and tracking details so we can help check with the courier.

Check with your household, reception or security, and any designated delivery area. If it is still missing, contact us with your order number and tracking details.

For address changes, email us as soon as possible on the day you order. Changes are not guaranteed after processing or dispatch. For missed deliveries, follow the courier's instructions or contact us for help. Redelivery charges may apply where incorrect delivery details caused the issue.

We do not accept returns or exchanges solely for change of mind, personal preference, or selecting the wrong size when we supplied the correct item. Please review the size guide and product measurements before ordering.

This does not affect your rights if an item is incorrect, damaged, defective, or incomplete. Read our Returns & Exchanges Policy.

Email us promptly, preferably within 14 calendar days of receiving your order. Include your order number, a description of the issue, and available photos or videos. This reporting request does not limit your legal rights. An unboxing video is not required to raise a claim.

Please wait for our return instructions. We will review your request and explain the next steps, including any return shipping arrangements.

We will discuss suitable alternatives or another appropriate remedy, including a refund where required by law. See the full Returns & Exchanges Policy.

Check the size guide, measurements, and fit notes on the product page. MILI pieces generally fit true to size unless the product page says otherwise, but fit varies by design and fabric.

Email us with the product name, your usual size, relevant measurements, and preferred fit. We will help you choose before you order.

Always follow the product's care label. For most activewear, wash inside out in cold water on a gentle cycle, avoid bleach and fabric softener, and hang dry away from direct sunlight. Some products have different instructions, so the care label takes priority.

Air drying is recommended unless the product's care label specifically allows tumble drying.

Screen settings, lighting, fabric, and manufacturing can cause minor variations. If you believe the item is defective or materially different from what you ordered, please contact us.

Our customer and community program brings you news about selected launches, early-access opportunities, events, and other MILI activities. Benefits may vary.

No. MILI Club membership is optional. Where registration is available, you can join through the website's MILI Club sign-up.

Use the unsubscribe link in any marketing email or email us. You will still receive necessary messages about your orders or account.

Available payment methods are displayed at checkout.

Check your payment details and available funds, then try again or use another available method. Contact us if you still need help.

Check your spam or junk folder, then email us with your name, checkout email, and available transaction reference. Please wait for us to check before placing the same order again. Do not send full card details, passwords, or one-time passwords.

Payments are processed through third-party payment providers. Where they collect payment credentials directly, MILI generally does not store or access your complete card credentials. Read our Privacy Policy.

Where guest checkout is available, you can shop without creating an account. An account can help you view your order history and manage your information.

Follow the sign-in instructions shown on the website. Update your details through your account settings where available, or email us for assistance.

MILI currently operates online. Future stores or pop-ups will be announced through our official channels.

Available opportunities will be shared through MILI's official careers channels.

Email hello@mili-club.com or visit Contact Us.

Contact Number: +639524888529

We respond within 48 hours during business days. Business days are Monday to Friday, excluding Philippine public holidays.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (PHT / GMT+8), excluding Philippine public holidays.